Contractual terms
Terms and Conditions of Sale
This is a courtesy translation. In the event of any discrepancy, the French version of this document prevails.
These Terms and Conditions of Sale (hereinafter the « T&Cs ») govern the contractual relationship between the company FAIZ TRANSPORT PARIS, a SASU (société par actions simplifiée unipersonnelle, single-shareholder simplified joint-stock company) with a share capital of 2 000 €, registered with the RCS (Registre du commerce et des sociétés, the French trade and companies register) of Paris under number 902 519 842, whose registered office is located at 10 rue de Penthièvre, 75008 Paris (hereinafter « the Provider »), and any natural or legal person, acting in a professional capacity or not, requesting its services (hereinafter « the Client »).
I. Purpose
The purpose of these T&Cs is to define the terms and conditions under which the Provider supplies its services for the transport of persons by private hire vehicle with chauffeur (VTC — véhicule de tourisme avec chauffeur) to the Client.
The services include in particular:
- Airport transfers (Paris-Charles de Gaulle, Paris-Orly, Paris-Le Bourget)
- Station-to-station and intercity transfers
- Mise à disposition (a chauffeur placed at your disposal) by the hour, by the half-day or by the day
- Business and event travel
- Long-distance journeys (Monaco, Megève, Deauville, Europe)
- Services dedicated to Parisian palace hotels and to private aviation
Any booking made with the Provider implies the Client’s unreserved acceptance of these T&Cs.
II. Booking and confirmation
2.1 How to book
The Client may book via:
- The online form on the website faiztransportparis.fr/en/contact
- By telephone on +33 7 54 13 92 96
- By WhatsApp on +33 7 54 13 92 96
- By email to contact@faiztransportparis.fr
2.2 Required information
Every booking request must include at least:
- The Client’s surname and first name
- Telephone contact details and email address
- Date and time of pickup
- Pickup and destination address
- Number of passengers and items of luggage
- Flight number (for airport transfers)
2.3 Confirmation
The booking becomes firm and final once the payment set out in article 3.4 has been received and the Provider has sent written confirmation (email, SMS, WhatsApp) stating the agreed fixed rate and the contact details of the assigned chauffeur.
III. Rates and payment
3.1 Pricing policy
The Provider offers a fixed flat rate, confirmed before the service begins. No surcharge will be applied for:
- Traffic jams
- Flight delays (flight tracking included)
- Minor changes of route
- Waiting time of up to 60 minutes after landing, on any flight, for airport transfers
3.2 Possible surcharges
| Additional service | Rate |
|---|---|
| Waiting beyond the 60 free minutes after landing (airport transfers) | €70 per hour in E-Class, €80 in V-Class, €100 in S-Class |
| Unscheduled intermediate stop | On quotation |
| Night journey (between 9 p.m. and 7 a.m.) | No surcharge |
| Transport of pets | No surcharge in the V-Class; on quotation in the E-Class and S-Class |
| Child seat or booster seat | Included on request at the time of booking |
3.3 Accepted means of payment
- Payment card (Visa, Mastercard, American Express), through a secure payment link sent to the Client
- Bank transfer
- Cash (within the limits set by law), handed to the chauffeur on the day of the service
- Company invoicing (on an approved corporate client account)
No card payment is taken on board the vehicle.
3.4 Payment at the time of booking
When paying by card or bank transfer, the Client pays the full price at the time of booking. When paying in cash, the Client pays a deposit of 30% of the price of the service at the time of booking, by card (secure payment link) or bank transfer; the balance is paid in cash to the chauffeur on the day of the service. Approved business accounts pay according to the terms of their monthly invoicing.
3.5 Invoicing
An invoice is systematically issued at the end of the service, in accordance with article L. 441-9 of the French Commercial Code (Code de commerce). For business accounts, consolidated monthly invoicing can be set up on request.
IV. Cancellation and modification
4.1 Cancellation by the Client
| Notice before pickup | Cancellation charge |
|---|---|
| More than 24 hours | No charge |
| Between 24h and 2h | 50 % of the rate |
| Less than 2 hours | 100 % of the rate |
| Failure to show up (« no-show ») | 100 % of the rate |
If the booking is cancelled more than 24 hours before pickup, the sums paid at the time of booking (full payment or deposit) are refunded in full. In all other cases, the cancellation charges above are deducted from the sums paid and any balance is refunded.
4.2 Cancellation by the Provider
In the event of force majeure (vehicle breakdown, extreme weather conditions, demonstration, etc.), the Provider undertakes to propose a replacement solution as quickly as possible or to refund the service in full.
4.3 Modification
Any modification of the booking (change of time, of address, of number of passengers) must be notified to the Provider at least 2 hours before pickup. The Provider will do its best to accept such modifications, subject to availability.
V. Performance of the services
5.1 Punctuality
The chauffeur undertakes to be present at the pickup point at the agreed time. For airport transfers, the chauffeur monitors your flight and adjusts his arrival time if it is delayed or early.
5.2 Client’s conduct
The Client undertakes to respect the vehicle and not to:
- Smoke or vape on board
- Consume food likely to soil the interior
- Behave in a violent, dangerous or abusive manner towards the chauffeur
- Intentionally damage the vehicle or its equipment
Any breach of these rules may result in the immediate interruption of the service, without refund. Any damage will be invoiced to the Client (deep cleaning fee: 150 € minimum).
5.3 Safety
Wearing a seat belt is compulsory for all passengers. Children under 10 must travel with a suitable restraint device, provided by the Provider on request at the time of booking.
VI. Luggage and personal belongings
The Provider carries the Client’s luggage within the limits of the vehicle’s capacity. The Client must declare at the time of booking the number and approximate volume of the luggage.
The Provider accepts no liability for valuables (cash, jewellery, computers, documents) left on board by the Client. The Client is advised to check that he has all his personal belongings at the end of the service.
Items left on board are kept for 30 days. After that period, they may be destroyed or given to a charity. The return of a forgotten item may give rise to shipping costs payable by the Client.
VII. Insurance and liability
The Provider holds professional insurance covering the transport of persons, in accordance with the VTC regulations in force.
The Provider’s liability is limited to proven direct damage. No indirect damage (loss of a contract, loss of earnings, etc.) may be claimed from the Provider.
In the event of a delay attributable to the Provider resulting in a missed flight or train, compensation is limited to a refund of the service. The Provider cannot be held liable for delays caused by external events (exceptional traffic jams, demonstrations, weather conditions, etc.).
VIII. Personal data
The personal data collected in connection with the booking is necessary for the performance of the contract and is never transferred to third parties for commercial purposes.
For more information on the processing of your data, please see our Privacy Policy.
IX. Complaints and mediation
Any complaint must be sent in writing within 7 days of the service, to the following address: contact@faiztransportparis.fr
In the event of a persisting dispute, a Client who is a consumer may refer the matter free of charge to the médiateur de la consommation (French consumer ombudsman) via the European online dispute resolution platform: https://ec.europa.eu/consumers/odr
X. Governing law and jurisdiction
These T&Cs are governed by French law. Any dispute relating to their interpretation or performance falls within the exclusive jurisdiction of the French courts, and more particularly of the Tribunal des Activités Économiques de Paris (the Paris court with jurisdiction over economic activities) for disputes between professionals.
XI. Amendment of the T&Cs
FAIZ TRANSPORT PARIS reserves the right to amend these T&Cs at any time. The applicable version is the one in force on the date of the booking. The new T&Cs will be published on the website faiztransportparis.fr and will apply to all bookings made after their publication.
For any question concerning these T&Cs, please contact us at contact@faiztransportparis.fr